Email our customer support
You can reach our customer support by sending an email to:
Lost or was your card stolen?
Please first block your Joker MasterCard® on our website or with SMS
sms ‘LOST’ or ‘STOLEN’ to 157-85528393
Afterwards call our customer support line number:
01805-777071*
sms ‘LOST’ or ‘STOLEN’ to 157-85528393
Afterwards call our customer support line number:
01805-777071*
Our customer support number
You can reach us by phone on the following number:
01805-777071*
Our opening hours are as follows:
Monday - Friday: 09:00 - 18:00
Saturday closed
Sunday closed
FAQ page
It is quite likely, that you will find an answer to your question at the Joker MasterCard® FAQ page. This will give us more time for your remaining questions at our customer support phone line.
* Cost: 14 cents per minute from German fixed line networks, from German mobile phone networks max. 42 cents.