Email our customer support
You can reach our customer support by sending an email to:
Lost or was your card stolen?
sms ‘LOST’ or ‘STOLEN’ to 157-85528393
Afterwards call our customer support line number:
Our customer support number
You can reach us by phone on the following number:
Our opening hours are as follows:
Monday - Friday: 09:00 - 18:00
* Cost: 14 cents per minute from German fixed line networks, from German mobile phone networks max. 42 cents.